Privacy Policy

Last updated: May 4, 2026

Luxe Avenue ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our store.

Information We Collect

When you visit our store or place an order, we may collect the following information:

Personal identification information: Name, email address, phone number, billing and shipping address
Payment information: Credit card or payment details (processed securely through our payment provider — we do not store full payment card details)
Order information: Products purchased, order history, and transaction details
Device and usage data: IP address, browser type, pages visited, and referring URLs (collected via cookies and analytics tools)

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Send marketing communications (only if you have opted in)
Send SMS/text message marketing communications to your phone number, only if you have explicitly opted in. Message and data rates may apply. You can opt out at any time by replying STOP.
Improve our website and product offerings
Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

Shipping and fulfillment partners
Payment processors
Klaviyo, our email and SMS marketing platform. We share your name, email address, phone number (if provided), and purchase history with Klaviyo to send you marketing communications and personalized messages, provided you have opted in. Klaviyo may use this data in accordance with their own Privacy Policy.
Analytics providers

SMS / Text Message Marketing

If you opt in to SMS marketing from Luxe Avenue:

You consent to receive recurring automated marketing text messages at the phone number provided.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For help, reply HELP.
Your phone number will not be shared with third parties for their own marketing purposes.
Opting in to SMS is not a condition of purchase.

Cookies

Our store uses cookies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our store.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time
Opt out of SMS messages by replying STOP, or email us to be removed from our list
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at hello@shopluxeavenue.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.